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Returns & Exchanges
At Joy Box, we want you to be completely satisfied with your fashion finds. If your purchase isn't a perfect fit, you can return or exchange items within 14 days of delivery in their original condition.
1
Initiate Your Request
Log into your account or contact our support team with your order number to request a return authorization.
2
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the products are unworn and unwashed.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing